We place customers, operators and the people who work there at the heart of the design of buildings and spaces.
Case Studies
Here are a selection of projects where we have helped organisations deliver great experiences for their customers.
By asking and analysing what people are trying to do we reduce friction, improve experiences and maximise commercial benefits.
This enables us to blend infrastructure, process, and people into efficient and resilient operating models that add value to customers and organisations.
STAR Alliance
Developing an innovative digital navigation app with Living Map for STAR Alliance.
2012 Olympics and Paralympics
Leading passenger experience operational delivery with 150 stakeholders
Heathrow Terminal 2
Designing and implementing a great departure experience for passengers
Bath Abbey
Creating a great experience for visitors, worshipers and for people attending events.
Bath University (IAAPS)
Understanding value in the design process for a new Catapult research facility.