Heathrow : Airline Moves

© Heathrow Airport Limited.

Client: Heathrow

Airline Moves Programme - Passenger Experience Design and Stakeholder Management

Background

The opening of Terminal 5 at London Heathrow provided the opportunity to significantly improve the passenger experience in other terminals.

Our role

Active Thinking undertook a variety of roles to support the move of 56 airlines between the terminals prior to the opening of the new Terminal 2. These included Concept of Operations, a complete Capacity Review of Terminal 4 and 5 as well as extensive stakeholder management and operational readiness.

Outcomes

Part of a team that delivered successful airline moves. These frequently involved complex changes to operating models, physical architectural design and improvements to the passenger experience.

“Charles was instrumental in interpreting the vision to fit with their business purpose, influencing at all levels and assisting in managing their change projects.  I know that the programmes would not have been as successful if Charles had not been in the Leadership team to take these relationships to another level.  He is trusted by all parties because of his ethos to do the right thing with integrity”

Sally Blackwell, Airlines Moves Director, Heathrow

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