Collaborative and experienced
We are a specialist agency focusing on customer experience design
and operational delivery.
Our Team
Charles Brindley
Founder | Customer Experience and Spatial Designer
Nessa Good
Executive Assistant
Emma Brooks
Analyst and Project Coordinator
We work with a team of experienced and informed people to give you the insights to get things done
Mel Cook
Operational Readiness
MAC Consulting
Andy Boyd
Process Design
Result
Adam Brown
Rail Experienced Chartered Architect
Landolt and Brown
Barry Weekes
Airport design and masterplanning
Three Compasses
Fiona Taylor
Transport Operations Specialist
Sarah Kennedy
Station Specialist Consultant
Maxwell and Kennedy Limited.
Andrew Roach
Director
Blue & Green Consulting Limited
Nicolas LeGlatin
CEO
OpenSpace
Simon Langdon
Crisis Management
CedarThree
Anthony Davies
Sustainability Consultants
3Adapt
Martin Wright
Journey Mapping & Insight
Customer Journey Consultancy
Ben Acornley
Partner and Creative Director
Applied Information Group
Daren Gordon
Culture Change
Phil Hampshire
Sustainability Consultants
3Adapt
Tim Fendley
Founder and Creative Director
Applied Information Group
Sally Blackwell
Change and Operational Readiness
Alex Bell
Architect
Chapter 2 Architects
Tom Hardiman
Aviation Security Expert
Metanos
Mark Hardie
Active Travel Specialist
Simon Scoggins
Heathrow Programme Director
STAR Alliance