Events
Resilience in Design
A collaborative forum or ‘think tank’ that brings together practitioners from a wide range of industries.
Resilience in Design is a collaborative forum or ‘think tank’ that brings together practitioners from a wide range of industries with the aim of sharing and discussing current issues, challenges and practical approaches in relation to achieving a truly resilient organisation. The aim of the group is to develop thinking around the topic in order to inform the development of tools and techniques.
We hold our discussions on a 'Chatham House' basis where we agree to keep the substance of our discussions private, enabling an open and candid conversation so that everyone can really understand how events unfold in the real world, how organisations are able to respond to major disruption and what lessons have been learned.
Participants include: Heathrow, Yorkshire Water, Bank of England, BBC, John Lewis, High Speed 1 and Jaguar Land Rover.
Upcoming and previous events
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Yorkshire Water - October 2024
Our next event on resilience will be hosted by Yorkshire Water
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![Jaguar Land Rover]()
JLR May 2024
How we make best use of our Incident Management Plans
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![BBC]()
BBC - September 2023
Developing Organisational Resilience
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![Heathrow]()
Heathrow - November 2022
Climate Change Adaptation
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![Waitrose]()
Waitrose and John Lewis - September 2021
The Future of Resilience
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![High Speed One]()
High Speed 1
Making a railway resilient
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![Royal Collection Trust]()
Royal Household at Windsor Castle
The importance of 3rd party resilience
Customer Experience Best Practice
We hold regular forums in partnership with the Customer Journey Consultancy.
We hold regular forums in partnership with the Customer Journey Consultancy to share best practice on everything customer experience. Sponsored by a leading CX organisation we have participation from a range of organisations: BP, Three, Philips, Heathrow, Waitrose, Nationwide, Bristol Energy, Homeserve and Leaseplan.
Upcoming and previous events
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![CX Best Practice Exchange]()
CX Best Practice Exchange
2024 Dates to be confirmed
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![Roman Baths]()
Roman Baths
Understanding the visitor experience.
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![Waitrose]()
Waitrose and Google
What is the future supermarket experience?
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![Nationwide]()
Nationwide
How to respond to new market entrants.
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![Now TV]()
Now TV
How UX is designed and improved.
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![A2 Dominion Housing Association]()
A2 Dominion Housing Association
How can they respond to changing CX needs?
Would like more information about each event?
Request our Customer Experience Pack