BUPA Hospitals
Delivering a transformational hospital to drive efficiency and spur profitability.
STAR Alliance
Developing an innovative digital navigation app with Living Map for STAR Alliance.
London St. Pancras Highspeed
We identified the approach, methodology and technical framework to enable High Speed 1 and their stakeholders to realise their ambition of growing international services at the station
We The Curious
We helped to develop the welcome experience and areas of the centre, focusing on how to redesign key parts of the welcome area and non-interactive parts of the experience.
Sustrans Wayfinding Strategy
The National Cycle Network lacks a single wayfinding approach for the 13,000 miles of the route in the UK. The remit was to develop a strategy and approach to fix this.
2012 Olympics and Paralympics
Leading passenger experience operational delivery with 150 stakeholders
Heathrow Terminal 2
Designing and implementing a great departure experience for passengers
Bath Abbey
Creating a great experience for visitors, worshipers and for people attending events.
Bath University (IAAPS)
Understanding value in the design process for a new Catapult research facility.
We place customers, operators and the people who work there at the heart of the design of buildings and spaces.
Case Studies
Here are a selection of projects where we have helped organisations deliver great experiences for their customers.
By asking and analysing what people are trying to do we reduce friction, improve experiences and maximise commercial benefits.
This enables us to blend infrastructure, process, and people into efficient and resilient operating models that add value to customers and organisations.