Blog — Active Thinking

Significant cost savings can be achieved if the desired customer experience is understood clearly at the start and integrated into the brief.

JournalAndrew EberlinJuly 2, 2024summary

Developing people-centric buildings and spaces

The more I’m drawn into building design I realise that so much more could be done. Often, it seems, no one stops to think about how it will actually work: how a customer is going to use it.

JournalAndrew EberlinJuly 2, 2024summary

Putting the Customer Experience at the centre of Design

1/3. The beginning of three blogs to discuss how to deliver customer experiences that add value to an organisation.

JournalAndrew EberlinSeptember 10, 2020summary

Customer experience and design: why it isn’t easy

2/3. Why organisations find customer experiences difficult to get right.

JournalAndrew EberlinSeptember 7, 2020summary

Customer Experience and Design: the key to success

3/3. What organisational changes support the development of a great customer experience.

JournalAndrew EberlinSeptember 6, 2020summary

The Welcome Experience

Why it’s so important to create a warm welcome and share a sincere goodbye

JournalAndrew EberlinAugust 12, 2020Experience Design

Helping cafés become more profitable

Delivering a great cafe experience

JournalAndrew EberlinJuly 2, 2020Experience Design

Creating Human Value in Buildings

Allowing human interaction to flourish.

JournalAndrew EberlinMay 4, 2020Experience Design

Reducing building and design costs

Bigger isn’t necessarily better

JournalAndrew EberlinDecember 9, 2019Experience Design

The value of journey mapping

Being clear on what you want to achieve.

JournalAndrew EberlinDecember 9, 2019Experience Design

The value of complaints

Understanding what the experience really is.

JournalAndrew EberlinAugust 12, 2019Experience Design