STAR Alliance

Client: Living Map and STAR Alliance

Background

The transfer passenger experience at major airport hubs can be a stressful and anxious time for passengers and operationally problematic for airlines. Passengers often got lost or confused when transferring between gates which reduces retail income and leads to reduce punctuality and increased costs for airlines.

Our role

We helped Living Map build a navigation app that passengers can use to travel quickly and easily between gates. This provided certainty and confidence that they are on track. Airlines can also see the location of the passenger in real time which leads to a smoother departure process reducing airline costs and improving punctuality.