Experience Focused Design
We help organisations deliver great experiences for their customers.
We understand how buildings and spaces are designed from the point of view of customers, operators and the people who work there.
By asking and analysing what people are trying to do we can reduce friction, improve experiences and maximise commercial benefits. This enables us to blend infrastructure, process, and people into efficient and resilient operating models that add value to customers and organisations.
We work early in the design process to help write the brief or at the end to bring the vision into operational reality; turning design thinking into practical, resilient, systems that actually work.
We work across multiple sectors from aviation and rail to visitor attractions and healthcare.
What we do
Experience design
How to get to the bottom of what customers really want.
Organisational change
Acting as an integrator to align the organisation to deliver the experience and add value.
Operational delivery
Turning designs into practical, resilient systems that actually work.
Our work
Have a look at our latest blogs
Thought leadership
Engaging with Experience
User-centric design in the built environment.
Resilience in Design
Designing resilient systems and buildings.